TechDivision - Spring 2007 Questionnaire

WIN WIN WIN

Tel : 020 8891 3010

RECEIVE YOUR FREE TECHDIVISION MUG with every completed survey Whilst stocks last PLUS AN OPPORTUNITY TO WIN AN iPod NANO! NOTE: This survey is geared towards existing or recent customers. All non-customers are welcome to enter the competition, but must submit all non-customer related questions. We estimate the entire survey should take no longer than 10 minutes. Thanks in advance for your participation Deadline for submissions is 31st May 2007		WIN WIN WIN The iconic iPod - a great way to enjoy your music on the go
*To claim your free mug and for your opportunity to win an iPod please submit the following information (boxes marked are compulsory):**
Your full name*
Your Company
Your telephone number*
Your email address*
Your postage address*
Where did you hear about us?
Other?
How useful for your business do you consider to be the following products? 1 = Not at all interested 3 = Indifferent / Not sure 5 = Very interested


Mobile E-mail (i.e. being able to pick up e-mails on a mobile device such as a Pocket Organiser or mobile phone)	1 --------3-------- 5

Voice over IP (making phone calls over the Internet) / Video-conferencing technologies	1 --------3-------- 5

Customer Relationship Management (CRM) or Contact Management Software - to enable you to keep track of your dealings with customers.	1 --------3-------- 5


Wireless technologies - such as setting up properly secured wireless networks and mobile devices	1 --------3-------- 5

An Internal website or document management system - a website only accessible to your own staff, for internal communication and document sharing between groups, etc.	1 --------3-------- 5

Centralised e-mail with remote access - so you can access your e-mail from anywhere, and also book appointments and meetings directly within Outlook.	1 --------3-------- 5

Remote access to your PC when outside the office. As long as your PC is switched on, it can be accessed from anywhere with a web browser.	1 --------3-------- 5

Windows Vista or Microsoft Office 2007 - the lastest versions of software from Microsoft.	1 --------3-------- 5

Out of hours support of your computer systems (telephone based support only) that covers evenings and weekends.	1 --------3-------- 5

IT Strategy and procurement advice, delivered in an unbiased manner to help you choose software and hardware most suited to your business.	1 --------3-------- 5

Advice on backups and security	1 --------3-------- 5

Remote-only support - telephone and in-house support, but delivered at a cheaper price than on-site support.	1 --------3-------- 5

Rapid response - an on-site response within 4 hours (for emergencies).	1 --------3-------- 5

An on-site response within 2 hours (but at a higher cost than above).	1 --------3-------- 5

An on-site response within 1 hour (for critical network problems only, and provided at the highest cost).	1 --------3-------- 5

Advice on digital entertainment (e.g. iPod etc.), or the latest multimedia in-home entertainment and gaming systems.	1 --------3-------- 5


What do we do really well?

What do we do badly?

Do you feel we could do better?	Yes No

If yes, how could we do better?

Do you have a burning question for us? Something that you've been dying to ask us just never had the opportunity. Or do you need more guidance in a particular area to help you with your IT. Please let us know your comments.

Please tell us in one sentence why you continue to employ us as your computer support agency?

Would you recommend TechDivision to your friends, family, collegues?	Yes No

Are you happy to receive TechDivision eNews letters on a monthly basis?	Yes No