Contracted Customers
Our contracted customers are our highest priority. That can really count in a crisis. Don’t risk losing your data, leading to downtime in your business. Let the specialists run your IT systems for you, and when you need us, we’ll be there. No raising a ticket on a web-based helpdesk, no ‘Your call is important to us’. An engineer, on the phone, in minutes – and on-site within the hour, if necessary. That’s the advantage of using a local company.

Pre-Purchased Block Support
We understand that some companies don’t want to commit to a monthly support agreement. So as an alternative, we provide pre-paid hourly support packages. With pre-paid support, you get higher priority than our ad-hoc callers (although not as high priority as contracted customers). So same-day response is possible, and for a small up-front payment, you can have the re-assurance of knowing we’re there immediately if disaster strikes.

There are a number of services we offer, but the following gives some illustrative examples of the sort of prices we charge:

Support Services
Note: All prices are subject to VAT
On-site ad-hoc support, per hour (non-contracted customers)
*Minimum charge of 1 hour
In-house, telephone or remote ad-hoc support, per hour
*Charged in units of 15 minutes.
Contracted customer support, per hour £85
Monthly unlimited backup (PC only)
*Annual charge.
20 hours purchased up-front (discounted from standard rate) £1,700

Fixed price support – example monthly costs
Note: All prices are subject to VAT
*For businesses wanting to cover their IT support costs with one monthly fixed cost, we can help. Our prices start from £85 per server and £15 per PC per month.
1 x Server, 5 Desktop clients, 2 iPhones and 3 printers (Gold service) £250
5 x Desktop Clients, 5 x iPhones, 2 x Printers (Silver service) £100
1 x Server, 25 Desktop clients, 20 iPhones, 5 Blackberries (Offsite only support) £460

Finally, we also support ad-hoc customers. If you’ve got a problem, and you’re a small business owner, call us – for people that haven’t used our services before, we can guarantee a same day on-site service in the event of a disaster (within Richmond!).

For more information about our prices or to schedule a consultation please contact us by email or telephone 020 8891 3010

For monthly IT tips for small business owners, send us your e-mail address.


When you'€™re in a high-pressure situation, there'€™s nothing like on-site response. Having Mark there to fix things when I was about to give my presentation was a life-saver. Being on the phone to a helpdesk 5 minutes before one of my major presentations just wasn'€™t an option. Congratulations to Mark and his team - well done lads!

Nigel Botterill
Managing Director
The Entrepreneurs' Circle

Connect to us on