Contracted Customers
Our contracted customers are our highest priority. That can really count in a crisis. Don’t risk losing your data, leading to downtime in your business. Let the specialists run your IT systems for you, and when you need us, we’ll be there. No raising a ticket on a web-based helpdesk, no ‘Your call is important to us’. An engineer, on the phone, in minutes – and on-site within the hour, if necessary. That’s the advantage of using a local company.

Pre-Purchased Block Support
We understand that some companies don’t want to commit to a monthly support agreement. So as an alternative, we provide pre-paid hourly support packages. With pre-paid support, you get higher priority than our ad-hoc callers (although not as high priority as contracted customers). So same-day response is possible, and for a small up-front payment, you can have the re-assurance of knowing we’re there immediately if disaster strikes.

There are a number of services we offer, but the following gives some illustrative examples of the sort of prices we charge:

Support Services
Note: All prices are subject to VAT
On-site ad-hoc support, per hour (non-contracted customers)
*Minimum charge of 1 hour
In-house, telephone or remote ad-hoc support, per hour
*Charged in units of 15 minutes.
Contracted customer support, per hour £85
Monthly unlimited backup (PC only)
*Annual charge.
20 hours purchased up-front (discounted from standard rate) £1,700

Fixed price support – example monthly costs
Note: All prices are subject to VAT
*For businesses wanting to cover their IT support costs with one monthly fixed cost, we can help. Our prices start from £85 per server and £15 per PC per month.
1 x Server, 5 Desktop clients, 2 iPhones and 3 printers (Gold service) £250
5 x Desktop Clients, 5 x iPhones, 2 x Printers (Silver service) £100
1 x Server, 25 Desktop clients, 20 iPhones, 5 Blackberries (Offsite only support) £460

Finally, we also support ad-hoc customers. If you’ve got a problem, and you’re a small business owner, call us – for people that haven’t used our services before, we can guarantee a same day on-site service in the event of a disaster (within Richmond!).

For more information about our prices or to schedule a consultation please contact us by email or telephone 020 8891 3010

For monthly IT tips for small business owners, send us your e-mail address.


TechDivision performed a very efficient installation of a server, software upgrade and new PC for The Best of Richmond. They were extremely helpful and the disruption caused was minimal. We now have proper data back up in place and ongoing support from a great local firm. I can recommend them highly!

Nick Taimitarha
Managing Director
The Best of Richmond

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