Contracted Customers
Our contracted customers are our highest priority. That can really count in a crisis. Don't risk losing your data, leading to downtime in your business. Let the specialists run your IT systems for you, and when you need us, we'll be there. No raising a ticket on a web-based helpdesk, no 'Your call is important to us'. An engineer, on the phone, in minutes – and on-site within the hour, if necessary. That's the advantage of using a local company.
Pre-Purchased Block Support
We understand that some companies don't want to commit to a monthly support agreement. So as an alternative, we provide pre-paid hourly support packages. With pre-paid support, you get higher priority than our ad-hoc callers (although not as high priority as contracted customers). So same-day response is possible, and for a small up-front payment, you can have the re-assurance of knowing we're there immediately if disaster strikes.
There are a number of services we offer, but the following gives some illustrative examples of the sort of prices we charge:
Support Services
*Note: All prices are subject to VAT
| On-site ad-hoc support, per hour (non-contracted customers) *Minimum charge of 1 hour |
£100 |
| In-house, telephone or remote ad-hoc support, per hour *Charged in units of 15 minutes. |
£85 |
| Contracted customer support, per hour | £85 |
| Monthly unlimited backup (PC only) *Annual charge. |
£36 |
| 20 hours purchased up-front (discounted from standard rate) | £1,700 |
Fixed price support – example monthly costs
Note: All prices are subject to VAT
For businesses wanting to cover their IT support costs with one monthly fixed cost, we can help. Our prices start from £85 per server and £15 per PC per month.
| 1 x Server, 5 Desktop clients, 2 iPhones and 3 printers (Gold service) | £250 |
| 5 x Desktop Clients, 5 x iPhones, 2 x Printers (Silver service) | £100 |
| 1 x Server, 25 Desktop clients & 20 iPhones (Offsite only support) | £460 |
Ad-Hoc Support
Finally, we also support ad-hoc customers. If you've got a problem, and you're a small business owner, call us – for people that haven't used our services before, we can guarantee a same day on-site service in the event of a disaster (within Richmond!).
Contact Us for More Information
For more information about our prices or to schedule a consultation please contact us by email mark.lilleyman@techdivision.co.uk or telephone 020 8891 3010
